Plain-language summary: Use YOKESEN services lawfully, protect access credentials, provide accurate instructions, and respect platform policies. A signed proposal, order form, statement of work, or data processing agreement may add service-specific terms.
1. About these Terms
These Terms of Service (Terms) are an agreement between you or the organization you represent and PT Yokesen Teknologi Indonesia (YOKESEN, we, us, or our). They apply when you access or use yokesen.com, Yokesen BAPI, AI YOKESEN, dashboards, CRM and workflow tools, APIs, WhatsApp Business Platform integrations, automation, consulting, training, events, or implementation services (Services).
By using the Services, you confirm that you have read and accepted these Terms and our Privacy Policy. If you use the Services for an organization, you confirm that you are authorized to bind that organization.
2. Service scope and commercial agreements
The precise scope, deliverables, service levels, fees, timeline, support, data roles, and acceptance criteria may be stated in a proposal, quotation, order form, statement of work, master services agreement, data processing agreement, or other written agreement accepted by YOKESEN and the client.
If a signed commercial agreement conflicts with these Terms, that agreement controls for the conflicting service-specific matter. Mandatory platform terms and applicable law continue to apply.
3. Eligibility and authorized use
You must be legally capable of entering into an agreement and must use the Services only for lawful business or professional purposes. You may not misrepresent your identity, organization, authority, or right to provide data and instructions.
You are responsible for activity performed through your accounts, users, credentials, API keys, phone numbers, and connected systems. You must keep access credentials confidential and promptly notify YOKESEN of suspected unauthorized access.
4. Client responsibilities
You must provide timely, accurate, and sufficient information, approvals, access, content, and instructions needed to deliver the Services. You are responsible for decisions made using outputs, dashboards, analysis, automation, or recommendations provided through the Services.
You must have a valid legal basis, notice, consent, and authorization for personal data, customer communications, uploaded content, phone numbers, business accounts, and third-party systems that you ask YOKESEN to process or connect.
5. Acceptable use
You may not use the Services to violate law, platform policy, privacy, intellectual property, security, or the rights of another person. Prohibited activity includes fraud, impersonation, harassment, unlawful surveillance, malware, credential theft, unauthorized access, deceptive messaging, spam, and content or transactions that are illegal or restricted by an applicable platform.
You may not interfere with the Services, bypass access controls, probe systems without written authorization, reverse engineer protected components where prohibited by law, or use the Services in a way that creates unreasonable security or operational risk.
6. WhatsApp, Meta, and third-party platforms
When Services connect to WhatsApp, Meta, or another third-party platform, your use is also governed by that platform's current terms, policies, documentation, pricing, quality requirements, and messaging rules. You are responsible for obtaining customer opt-in and sending only lawful, expected, and policy-compliant communications.
YOKESEN may act as a technology or service provider only when authorized by the client. We do not create or retain control of a client's WhatsApp Business Account without the client's request and authorization. Platform approval, account status, message delivery, pricing, quality rating, template approval, feature availability, and enforcement decisions remain controlled by the relevant platform.
7. Data protection and AI processing
YOKESEN processes personal data as described in our Privacy Policy and any applicable written data agreement. For client-controlled workflows, the client determines the lawful purpose and instructions, while YOKESEN processes data only as needed to provide, secure, support, and improve the contracted service within the permitted scope.
WhatsApp Business Solution data is used only for the relevant client's benefit and authorized service. We do not sell that data or use it to train or improve general-purpose AI models. AI output may be incomplete, inaccurate, or unsuitable for a specific decision, so qualified human review remains required for legal, financial, medical, employment, safety, or other high-impact decisions.
8. Fees, taxes, and payment
Fees, taxes, billing cycles, payment dates, usage charges, reimbursable costs, and consequences of late payment are stated in the applicable commercial agreement. Third-party usage charges, including Meta or WhatsApp charges, may change under the provider's pricing rules.
Unless the written agreement states otherwise, paid fees are non-refundable once the relevant service period, work, reservation, or third-party usage has begun, except where refund is required by law.
9. Intellectual property
Each party retains ownership of materials, brands, software, data, methods, and intellectual property it owned before the engagement. The client retains ownership of its content and business data. YOKESEN retains ownership of its reusable tools, frameworks, libraries, methods, templates, know-how, and underlying technology.
Ownership and license rights for custom deliverables are governed by the applicable written agreement. You grant YOKESEN the limited rights needed to host, copy, transform, transmit, and process your content solely to provide and support the Services.
10. Availability, changes, and third-party dependencies
We work to keep the Services secure and available, but uninterrupted or error-free operation cannot be guaranteed. Maintenance, security events, internet failures, force majeure, and changes or outages in third-party platforms may affect availability or behavior.
We may modify a Service to improve security, compliance, performance, or functionality. If a material change affects a contracted deliverable, the applicable written agreement and change-control process will apply.
11. Suspension, termination, and portability
YOKESEN may restrict or suspend access when reasonably necessary to prevent harm, investigate misuse, comply with law or platform instructions, address non-payment, or respond to a material breach. Where practical, we will provide notice and an opportunity to resolve the issue.
On termination, each party must stop unauthorized use of the other party's systems and confidential information. Subject to payment, law, security, platform rules, and the written agreement, YOKESEN will reasonably assist a client to recover or transfer client-controlled data and connected business accounts. Data will then be deleted, returned, anonymized, or retained as described in the Privacy Policy and Data Deletion Instructions.
12. Disclaimers and limitation of liability
The Services are provided with reasonable professional care and, except for express written commitments or rights that cannot be excluded by law, are provided as available without an implied guarantee of a particular commercial result, platform approval, ranking, revenue, cost saving, or uninterrupted operation.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, or loss of profit, revenue, goodwill, or data that could reasonably have been avoided through required backups or controls. Any service-specific liability limit in a signed agreement controls. Nothing in these Terms excludes liability that cannot lawfully be excluded.
13. Confidentiality
Each party must protect non-public business, technical, security, commercial, and personal information received from the other party and use it only for the authorized purpose. Disclosure is allowed to personnel and providers who need access and are bound by appropriate duties, or when required by law.
14. Governing law and disputes
These Terms are governed by the laws of the Republic of Indonesia. The parties will first attempt in good faith to resolve a dispute through discussion. If no settlement is reached, the dispute may be submitted to the courts with jurisdiction in Jakarta, unless a signed agreement or mandatory law requires another forum.
15. Changes and contact
We may update these Terms to reflect changes in law, platforms, or Services. The updated version will be posted on this page with a revised date. Material changes affecting an active contracted service will be handled in accordance with the applicable agreement and law.
PT Yokesen Teknologi Indonesia, Wisma Bumiputera Lt.18-02, Jalan Jenderal Sudirman Kav 75, RT 003, RW 003, Kel. Setiabudi, Kec. Setiabudi, Kota Jakarta Selatan, 12910, Indonesia.
Email: [email protected]