Strategies for Dealing with Negative Reviews From… | YOKESEN

Strategies for Dealing with Negative Reviews From Customers
strategi menghadapi ulasan negatif pelanggan

Selling online via marketplace or social media has many advantages, one of which is that customers can provide reviews and comments about products so that they can be used as evaluation material for the company. Apart from that, the large number of reviews indirectly becomes a magnet to attract other customers because many have tried and proven the quality of our products. 

However, not all reviews are positive. Not infrequently the review or comments column actually becomes a forum for customers to criticize and express their complaints brand. It's not just about product quality, sometimes customers even express dissatisfaction with problems with service, delivery, packaging and other things that can affect their image. brand overall. As a seller, you must know what to do when you receive a negative review from a customer.Here are several strategies for dealing with negative reviews from customers that you can apply:

  1. Listen and understand the customer's reasons

Before responding, you must understand the root of the problem first, namely by listening carefully to the customer's side of the story.

  1. Say thank you and apologize

Providing reviews is a form of customer care brand. Appreciate them with thanks and apologies as a form of regret for their inconvenience.

  1. Respond with positive and professional sentences

Whatever the customer says must be responded to with positive sentences even if the error is not yours brand. Don't get carried away by emotions or appear to be taking customers for granted.

  1. Provide a solution or offer compensation

If the mistake is on the seller's side, offer compensation or replacement so that customers continue to get the best service. If compensation is not possible, make sure you provide solutions to customer problems.

  1. Do not delete or hide negative reviews

Negative reviews are part of business. Therefore, it is best not to delete or hide it because it could be seen as silencing customers' voices. It's better to communicate and provide solutions until the customer changes the rating or deletes the review of their own accord.


In conclusion, there is no need to be afraid of getting negative reviews from customers, follow the tips above and make the customer's voice your strength. brand your business.

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Yoke Setiawan Endarto: From Digital Technology and Strategy to AI Implementation

YOKESEN has been known for its digital technology and strategy since the beginning. The name YOKESEN itself was born from the identity of Yoke Setiawan Endarto. This means that this company carries the DNA of the founder's thinking: strategy must become action, technology must be used for business results, and work must be measurable.

As technology develops, positioning moves. YOKESEN is now entering the implementation phase of AI for business execution: not abandoning digital strategy, but raising it to a new level.

From digital strategy to AI execution

Digital strategy helps businesses tap into markets, channels, content, campaigns, data and technology. But in the AI ​​era, the next challenge is how digital work can be executed faster and more scalably.

AI helps when the strategy does not stop at the plan. AI can help create drafts, conduct research, prepare reports, read progress, and maintain an execution rhythm.

Coach Yoke is a practitioner, not a technology brag

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That's why YOKESEN needs to be understood as an AI implementation partner, not just an ordinary AI training, prompt class, software house, or agency.

YOKESEN's new direction

YOKESEN's direction is clear: help companies put AI to work in business execution. Starting from process audits, workflow design, AI Agent Orchestration, dashboards, governance, to training adoption.

The language is simple, but the meaning is big: making a strategy really works.

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But there is an important integrity limit: not everything can be claimed as an implementation if there is no evidence. Therefore, blockchain is discussed in the context of digital trust, while quantum is positioned as readiness, research and strategic preparedness.

AI as an execution engine

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The focus remains business execution: faster, more economical, neater, more measurable, and still under human control.

Blockchain as digital trust

Blockchain does not need to be used for everything. But for cases that require traceability, settlement, tokenization, smart contract logic, or stronger proof of transactions, blockchain can be part of digital trust.

YOKESEN positions blockchain as a technology that should be used when there is a proper business need, not as a sophisticated label.

Quantum readiness without overclaim

Quantum computing is an important area for the future, but YOKESEN keeps communications from going beyond proof. Currently, a healthy framing is quantum readiness: literacy, research and strategic readiness to face the next technological changes.

This is YOKESEN's way of maintaining integrity: daring to look at the future, but still distinguishing between what has been implemented, what is being prepared, and what still needs proof.

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Why do owners often have to chase manuals

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AI Workforce makes progress more visible

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What needs to be taken care of

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What is audited?

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YOKESEN suggests a gradual approach: choose a process that has clear pain, sufficient data, clear owner, and measurable business impact.

Useful audit output

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Consistent work philosophy

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