
Social media is often used as a marketing channel, which aims to build brands through conversations on social media which provides a way to build brand awareness and brand recognition as well as increase brand recall and brand loyalty. This means that social media can be useful in building a brand so that it can be better known and remembered by the public just by looking at its characteristics, such as a logo, which then makes customers commit to using that brand.
On the other hand, social media has characteristics consisting of participating individuals, openness between content owners and audiences, communication between involved parties, communities, and relationships between involved parties. So, social media can be an opportunity for entrepreneurs, small business groups, medium companies, and large companies to build their brands and businesses.
In line with the statement above, social media in digital marketing also acts as a tool for promoting a brand to reach potential customers. Therefore, there are several reasons why social media is used as a forum for implementing digital marketing strategies, here are the explanations:
1. Can expand the market.
The internet is a platform that can be said to be limitless, where customers can utilize internet facilities to find what they are looking for. If a business owner or brand uses the internet to do business, transactions will also take place digitally. Thus, the market share achieved will be wider due to having potential customers who can come from various corners. Apart from that, the algorithm created can lead to certain groups and targets.
2. Increase profit potential.
Profit is basically everyone's goal in running a business. By maximizing the use of social as a digital marketing tool, you will be able to increase profit opportunities. So, this use will enable transactions carried out online to save on expenses, such as building operational costs, stall rental costs, electricity costs, and the like that exist in traditional transactions.
3. As a means of competition.
It is not surprising that companies can streamline their marketing by hiring the services of a digital marketing agency so that they can obtain maximum profits. However, social media can be a solution for small businesses or MSMEs to be able to compete optimally with large companies, which of course takes advantage of their expertise in using social media. However, it is still accompanied by reliability and sufficient knowledge in its use and application.
4. Modern and professional.
Business carried out using social media will have an impact on the image of the business which seems modern and contemporary. This is because products marketed digitally will of course be better known to consumers because they appear on social media. Consumers will easily reach the products and services being marketed, without having to go to a shop, which of course will make a very positive contribution to marketers or producers.


