
How have brands like Adidas and LuluLemon managed to win the hearts of consumers with #DigitalCommerce Direct-To-Consumer (#DTC) strategies?
More and more #brands are “cutting out the middleman”, and relying on Digital Commerce capabilities rather than offline stores and third-party vendors such as e-commerce platforms.
Apart from shortening the supply chain, the DTC channel benefits these brands by embracing #technological innovation for specifically, access to user data for both individuals and demographic groups. In other words, it is the DTC strategy that opens the door to a level of personalization that allows for smarter recommendations and a wider range of products.
DTC literally provides direct access to communicate with consumers through various channels. By looking at #consumerbehaviour digitally, Adidas is able to carry out targeted product offers, personalized promotions, and #loyaltyprograms websites using this #technology with a commitment to generating customer loyalty. One of Adidas' ways is to host ads on Snapchat, so it can interact directly with consumers on a daily chat level.
While the LuluLemon brand leverages #mobileapps on-demand personal trainers adding a new dimension that engages a new user base just like Nike does. And like Nike, the new app channel has equipped LuluLemon with customer data that allows them to communicate more deeply with consumers to optimize pricing.


