Start a deletion request: Email [email protected] with the subject Data Deletion Request. Do not send passwords, one-time codes, access tokens, or identity documents unless we specifically request a secure verification method.
1. Who can use this process
This process is available to users, client administrators, client contacts, and other individuals whose personal data may be processed through a YOKESEN website, application, AI interaction, CRM, dashboard, Yokesen BAPI, WhatsApp Business Platform integration, event, booking, payment, support request, or client project.
If you interacted with a business that uses YOKESEN as its service provider, that business may control the relevant data. Contact the business first where practical. YOKESEN will help route and fulfill a verified request with the relevant client when appropriate.
2. How to submit a request
Send an email to [email protected] with the subject Data Deletion Request. Use an email address or business contact method already associated with the relevant service when possible.
- Your full name and preferred reply email address.
- The company or YOKESEN client involved, if applicable.
- The service used, such as Yokesen BAPI, AI YOKESEN, a dashboard, website form, or WhatsApp conversation.
- The relevant WhatsApp phone number in international format and/or Meta business identifier, if applicable.
- An approximate date or date range and a short description that helps us locate the data.
- Whether you request deletion of specific records or all personal data that YOKESEN is permitted to delete.
3. Identity and authority verification
We may verify identity, authority, account ownership, or control of the relevant contact channel before deleting data. Verification protects users and clients from fraudulent or unauthorized deletion.
Please do not include passwords, API keys, access tokens, one-time codes, full payment card details, or unnecessary identity documents in the initial request. If additional proof is required, we will provide an appropriate verification method.
4. What happens next
After verification, YOKESEN will identify systems within the request scope, coordinate with the relevant client where that client controls the data, and delete or anonymize eligible records. We will provide a response or status update and aim to complete verified requests within 30 calendar days. Complex requests or required client coordination may take longer, in which case we will communicate the reason and next step.
When processing is complete, we will confirm the outcome using the verified contact channel. We may provide a request reference, but we will not expose sensitive system details or other people's data.
5. Data that may be retained
Some records may be retained when required or permitted for law, tax, accounting, payment reconciliation, contract enforcement, fraud prevention, security, dispute resolution, audit trails, or the establishment and defense of legal claims. Where possible, retained data will be restricted to the required purpose and period.
Data in encrypted backups may remain until the applicable backup is securely overwritten or expires under the backup lifecycle. It will not be restored for normal business use after a verified deletion request unless required for disaster recovery, and any restored data remains subject to the deletion process.
Aggregated or irreversibly anonymized information that no longer identifies an individual may be retained.
6. WhatsApp and Meta-specific requests
A request to YOKESEN covers data controlled or processed by YOKESEN within the verified scope. It does not automatically delete your personal WhatsApp account, Meta account, a client's WhatsApp Business Account, or records independently controlled by Meta, WhatsApp, or the client business.
You may separately remove an app or business integration through the relevant Meta or WhatsApp account settings. If a client asks YOKESEN to transfer or close a supported WhatsApp Business Platform integration, we will follow verified client instructions, applicable platform rules, and contractual obligations.
7. Questions or complaints
If you believe a request was not handled correctly, reply to the case email with the reason and any clarifying information. You may also exercise rights available under applicable data protection law.
PT Yokesen Teknologi Indonesia, Wisma Bumiputera Lt.18-02, Jalan Jenderal Sudirman Kav 75, RT 003, RW 003, Kel. Setiabudi, Kec. Setiabudi, Kota Jakarta Selatan, 12910, Indonesia.
Email: [email protected]