Short version: YOKESEN uses data to provide business, AI, communication, integration, security, payment, and support services. We do not sell personal information. For privacy questions, contact [email protected].
1. Who we are
YOKESEN is operated by PT Yokesen Teknologi Indonesia, an Indonesian technology and digital strategy company that helps businesses implement AI, automation, dashboards, CRM, messaging workflows, and digital execution systems.
For privacy matters, contact us at [email protected].
2. Scope of this policy
This policy applies to yokesen.com and related YOKESEN websites, AI YOKESEN chat and diagnosis experiences, WhatsApp Business Platform integrations, web applications, dashboards, CRM/Works features, booking and checkout flows, uploaded or generated media, email and messaging communications, analytics, events, workshops, consulting, and implementation projects.
When we provide services to a business client, we may process information on that client’s behalf. In that case, the client may also have its own privacy policy and remains responsible for notices and consent given to its customers, employees, or users.
3. Information we may collect
Contact and identity information, such as name, email address, phone number, company, role, country, language, login identifiers, and communication preferences.
Business and project information, such as company context, operational problems, process notes, CRM records, sales or service history, uploaded documents, workflow requirements, meeting notes, and implementation evidence.
Chat, messaging, and AI interaction data, including prompts, questions, answers, message metadata, selected AI agent context, WhatsApp or social messaging events, uploaded files, generated images or videos, stored URLs, and related diagnostic outputs.
Technical and usage information, such as IP address, device and browser information, approximate location, cookies, pages viewed, timestamps, referral sources, logs, security events, and analytics data.
Payment and commercial information, such as invoice details, selected products or services, payment status, tax or billing information, and transaction references. We do not intentionally store full credit card numbers; card data is handled by payment providers where applicable.
4. How we use information
To provide, operate, personalize, secure, and improve YOKESEN services, including AI diagnosis, automation, dashboards, CRM, WhatsApp integrations, website features, booking, payment, reporting, and client delivery.
To communicate with users and clients, respond to requests, send service updates, provide support, prepare proposals, confirm bookings, issue invoices, and manage business relationships.
To run AI-assisted workflows, summarize information, generate recommendations, classify intent, route tasks to relevant agents or teams, analyze uploaded materials, and create or display generated media when requested.
To measure performance, debug errors, prevent abuse, maintain audit trails, comply with legal obligations, enforce our terms, and protect YOKESEN, our clients, and users.
To improve our systems using aggregated, anonymized, or de-identified information where appropriate. We do not sell personal information.
5. AI processing and uploaded files
If you use AI YOKESEN or upload images, videos, spreadsheets, documents, screenshots, or other files, those materials may be stored, scanned, processed, summarized, or transformed so we can understand your request and provide the service.
Uploaded and generated files may be stored in cloud or object storage, and the resulting file URLs may be saved in our chat, CRM, or project systems so the conversation can be restored later.
Please do not submit confidential, highly sensitive, illegal, or third-party information unless you have authority to share it and the information is necessary for the service.
6. WhatsApp, Meta, and business messaging
When you communicate with YOKESEN or a YOKESEN-supported client through WhatsApp or other business messaging channels, message content, identifiers, delivery data, and related metadata may be processed to send, receive, route, automate, analyze, and support conversations.
Meta, WhatsApp, and other messaging platforms may also process information under their own terms and privacy policies. YOKESEN uses messaging data to provide the requested service, customer support, operational automation, and lawful business communications.
7. Cookies, analytics, and tracking
We may use cookies, pixels, analytics tags, and similar technologies to remember preferences, understand website usage, improve performance, measure campaigns, prevent fraud, and support advertising or remarketing where permitted.
You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.
8. How we share information
We may share information with service providers and partners that help us operate our services, such as cloud hosting, object storage, AI infrastructure, messaging platforms, authentication providers, analytics providers, payment processors, email providers, security tools, and professional advisers.
For client projects, relevant information may be visible to authorized client administrators, assigned YOKESEN team members, implementation partners, or systems that are necessary to deliver the service.
We may disclose information when required by law, regulation, legal process, platform policy, security investigation, or to protect rights, safety, and legitimate business interests.
9. International processing
YOKESEN is based in Indonesia, but our service providers, infrastructure, clients, and users may be located in different countries. Information may therefore be processed or stored outside your country, subject to appropriate operational and contractual safeguards.
10. Retention
We keep information for as long as needed to provide services, maintain business records, resolve disputes, comply with legal obligations, preserve audit trails, support security, and improve our products. Retention periods may vary depending on the type of data, client instructions, legal requirements, and operational needs.
11. Security
We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. No internet-based system is completely secure, so we cannot guarantee absolute security.
12. Your choices and rights
Depending on your location and relationship with YOKESEN, you may request access, correction, deletion, restriction, portability, or objection to certain processing. You may also unsubscribe from marketing communications where available.
If you are an end user of a YOKESEN client, please contact that business first because they may control the relevant data. You may also contact us at [email protected] and we will help route the request where appropriate.
13. Children
Our services are intended for business and professional use. We do not knowingly collect personal information from children without appropriate consent.
14. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
15. Contact
PT Yokesen Teknologi Indonesia, Wisma Bumiputera Lt.18-02, Jalan Jenderal Sudirman Kav 75, RT 003, RW 003, Kel. Setiabudi, Kec. Setiabudi, Kota Jakarta Selatan, 12910, Indonesia.
Email: [email protected]